Return and refund policy
At Nora & Frank, your satisfaction is our priority. If you're not completely happy with your purchase, you can return it within 30 days of receiving your order.
✅ Do We Accept Returns?
Yes, we accept returns within 30 days of the delivery date.
To be eligible:
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Items must be new, unused, and in original packaging
📝 How to Start a Return
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Email us at info@nora-frank.com with your order number and reason for return
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We will send you return instructions and the return address
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Do not send items back without contacting us first — they will not be accepted
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Once we receive and inspect the return, we’ll process your refund within 10 business days
💵 Return Shipping Costs
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No Restocking Fees
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For defective or damaged products: Return shipping is covered by us
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For change of mind or wrong item ordered (customer remorse):
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Return shipping is the customer's responsibility
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We recommend using a trackable shipping method
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💰 Refund Details
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Refunds are issued to your original payment method
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Processed in USD ($)
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Allow up to 10 business days after we receive your return for the refund to appear
🚫 What Can’t Be Returned
We do not accept returns for items that are:
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Damaged due to misuse or improper handling
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Worn or used
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Missing original packaging
📦 Lost or Missing Returns
We are not responsible for lost return shipments.
Please use a trackable shipping service to ensure your return reaches us.
📞 Contact Us
If you have any questions about returns or refunds, we’re here to help:
Business Name: Nora & Frank Jewelry Store
Email: info@nora-frank.com